Account Management Director

Why Join dLocal?dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one. What’s the opportunity? We are looking for an experienced Account Management Director to join our team. In this role, you will oversee a portfolio of global clients, identify new business opportunities, and build lasting partnerships. You’ll play a key role in driving revenue growth by upselling and cross-selling to existing clients, while also leading and developing a high-performing team to support business objectives. What will I be doing? • Manage and grow a portfolio of strategic client accounts across global markets. • Build strong, long-term relationships with clients by understanding their needs and delivering tailored solutions. • Lead and mentor a team, setting clear goals and supporting their professional growth. • Identify opportunities to upsell and cross-sell additional products and services to existing clients. • Collaborate with internal teams to ensure the successful delivery of our solutions. • Serve as a regional expert, providing insights to support the broader sales and account management strategy. • Represent the company at industry events, conferences, and through professional networking. • Contribute to the development and implementation of growth-oriented operational strategies. What skills do I need? • 6+ years of B2B sales or account management experience in a tech or fintech company, preferably in payment company. • Proven experience leading and managing teams, with a focus on performance, development, and collaboration. • Demonstrated success in upselling and cross-selling within existing accounts. • Excellent relationship-building, communication, and negotiation skills—especially with senior stakeholders. • Ability to manage multiple complex projects and accounts simultaneously with attention to detail. • A well-established business network and experience developing strategic partnerships. • Willingness to take smart risks backed by deep customer understanding and solid strategy. • Fluency in Mandarin and English is required. What do we offer? Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: - Flexibility in how you work: We focus on impact and productivity over fixed hours. This means our teams have flexible schedules and, depending on your role and location, you will combine self‐managed focus time with moments of in‐person connection in our collaboration hubs. - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. - Work From Anywhere: Team members can work while traveling for up to 3 months every year. What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process! Also, you can check out our webpage, Linkedin and Youtube for more about dLocal!